Booking Policy
The restaurant at The Bentley Pines is open for lunch and dinner service, Monday to Friday. We do ask that once you have secured a reservation at a particular time that you adhere to that time.
We strongly recommend that groups reserve a table in advance by contacting the team directly. Tel: 9267 7219 or email [email protected]
If a reservation is made then the table is yours for the service period and we will not ask you to vacate a table. However, should you arrive more than 30 minutes after your booking time without forewarning, then you may lose your table to another group.
We would respectfully ask that you are ready to be seated at the time of your reservation. Should you arrive after your booking time, we may need to hold you back to a later time to ensure the best possible level of service to all our guests.
It is essential that we are notified of any specific dietary requirements prior to your visit to ensure that we can cater for you appropriately. If you have not informed us at the point of booking, please discuss your requirements with a member of our team or the Restaurant Manager on duty.
Please be aware that this is a training restaurant and we will try our best to allocate you the requested table but we cannot always guarantee this due to volume of bookings we may have on the day.
We strongly recommend that groups reserve a table in advance by contacting the team directly. Tel: 9267 7219 or email [email protected]
If a reservation is made then the table is yours for the service period and we will not ask you to vacate a table. However, should you arrive more than 30 minutes after your booking time without forewarning, then you may lose your table to another group.
We would respectfully ask that you are ready to be seated at the time of your reservation. Should you arrive after your booking time, we may need to hold you back to a later time to ensure the best possible level of service to all our guests.
It is essential that we are notified of any specific dietary requirements prior to your visit to ensure that we can cater for you appropriately. If you have not informed us at the point of booking, please discuss your requirements with a member of our team or the Restaurant Manager on duty.
Please be aware that this is a training restaurant and we will try our best to allocate you the requested table but we cannot always guarantee this due to volume of bookings we may have on the day.
Cancellation Policy
The Bentley Pines’ continued viability relies on reservations being honoured by our customers, and adequate notice being given of any changes or cancellations. Accordingly, the following applies:
1. We reserve the right to charge a cancellation fee for any booking that is cancelled, or if numbers are reduced without prior notice.
2. If for some reason the customer wants to cancel the booking, we would appreciate if you do it 24 hours before the date without any charge.
3. If you request a reservation for 10 people and above we ask for a deposit, if for some reason you can not attend we highly suggest to cancel the reservation within 24 hours if not we would charge a cancellation fee of $10 per person.
4. The cancellation fee reflects the cost incurred by The Bentley Pines in terms of staffing, food, and any lost revenue as a result of turning away other potential bookings.
5. Where possible, the Bentley Pines team will actively manage restaurant bookings by checking attendance with the main guests/contact we have in our bookings diary.
1. We reserve the right to charge a cancellation fee for any booking that is cancelled, or if numbers are reduced without prior notice.
2. If for some reason the customer wants to cancel the booking, we would appreciate if you do it 24 hours before the date without any charge.
3. If you request a reservation for 10 people and above we ask for a deposit, if for some reason you can not attend we highly suggest to cancel the reservation within 24 hours if not we would charge a cancellation fee of $10 per person.
4. The cancellation fee reflects the cost incurred by The Bentley Pines in terms of staffing, food, and any lost revenue as a result of turning away other potential bookings.
5. Where possible, the Bentley Pines team will actively manage restaurant bookings by checking attendance with the main guests/contact we have in our bookings diary.
Refund Policy
For any booking more than 10 people being cancelled, a 5% may be deducted from your deposit made or a cancellation fee may incur.
Bentley Pines Restaurant relies on you to receive adequate notice for any changes. If a booking is cancelled, Bentley Pines Restaurant will retain the deposit as the 'cancellation fee' if less than below required hours’ notice is given.
Bentley Pines Restaurant relies on you to receive adequate notice for any changes. If a booking is cancelled, Bentley Pines Restaurant will retain the deposit as the 'cancellation fee' if less than below required hours’ notice is given.
Complaint handling Policy
The Bentley pines restaurant is here to solve all the complaints in professional manner. If you are not happy with our customer service, food and beverage quality we would like to know how to improve our service. All the complaints are followed up. If unfortunately you are not satisfied we highly suggest to let know the manager on duty about the situation, the manager would happily follow up the complaint.
Be sure that your complaint would be recorded and used for educational and evaluating purposes. All the students are here to learn and is very helpful for them to have a feedback that makes their learning meaningful. We like to improve our skills, so don´t hesitate to let us know if you find an a opportunity area or even they had done an amazing job. We love to hear from our customers.
Be sure that your complaint would be recorded and used for educational and evaluating purposes. All the students are here to learn and is very helpful for them to have a feedback that makes their learning meaningful. We like to improve our skills, so don´t hesitate to let us know if you find an a opportunity area or even they had done an amazing job. We love to hear from our customers.